How Can Nonprofits Collaborate More Effectively?

Nonprofits can't solve big problems on their own.

They need partners. realizes this -- and it partnered with Turn Two Communications, Stanford Social Innovation Review, and scores of local and national nonprofits to lead a conversation about how the field can more actively pursue collaborations. Logo

After meeting with nonprofit and business leaders and hearing their stories, we've been struck by a number of examples of charities that are partnering with companies and with organizations outside of their missions to achieve some impressive results.

Unfortunately, many of these innovative collaborations are happening by chance.

But they don't have to. and Turn Two are just two examples of organizations and companies that are finding ways to bring groups together around shared goals.

You can learn more about collaboration by watching's video series -- and by checking out my piece in Stanford Social Innovation Review.

Exploring Our Past to Improve Our Future

I had the opportunity to author a reflection on the first day of the National Forum on Family Philanthropy, a gathering of about 450 family foundation officials organized by Turn Two client The National Center for Family Philanthropy.

The message is one I think is relevant to everyone, so we're cross-posting it here.

 Documentary filmmaker Ken Burns/Creative Commons

Documentary filmmaker Ken Burns/Creative Commons

No matter their mission, family foundations exist to create a better future.

But their vision for the future is often shaped by the past — by the triumphs and tragedies of their founders and the subsequent experiences of the generations that follow them.

As the family foundation world gathers this week in Washington for the National Forum on Family Philanthropy, it does so at a critical time for the field — and for our country.

During the Forum’s first day, we were challenged to take a closer look at our collective past so we can better understand how to navigate these challenging times.

The day’s bookend events — a conversation with the documentary filmmaker Ken Burns and the powerful discussion about race and equity at the National Museum of African American History & Culture — examined our nation’s imperfect history and pushed many of us to think about how our families fit into this history.

For some, the day’s events served as a reminder of their family’s journey out of slavery and into an America that continues to stack the deck against their success.

For others, it meant opening the closet to find the Confederate uniform worn by one of their ancestors.

For me — the descendent of Italian and Irish immigrants who arrived in this country after the Civil War — it meant advancing my own understanding of the advantages that have shaped my life and reinforcing the responsibility I have to help create a more equitable America for future generations.

The timing of these lessons couldn’t be more appropriate.

Many of us feel overwhelmed by the news of the day — of mass violence in Las Vegas, white supremacists in Charlottesville, deadly hurricanes, and debates over health care and immigration and tax reform — it’s easy to forget that now is not the first time our nation has felt deep division.

The Civil War and Vietnam offer perhaps the most obvious examples.

And Burns, who has created documentaries on both, reminded us that our nation not only survived the Civil War and Vietnam — but that we moved forward after these events with the idea that things would get better in the future.

Burns noted that this has the key theme of the American story: That we are a great, yet flawed, nation that continues to evolve and improve.

Today, many of us worry this storyline has ended and that America’s best days are behind us.

Our nation seems to be growing more polarized by the day and is rehashing old battles many of us thought were behind us.

In looking at our history, however, we can draw encouragement that we will continue our journey toward a better future.

But doing so requires much more than looking at the past. It requires us to take bold action.

And that’s where we come in.

Each of us are here at the Forum because we have a calling to make the world a better place — not just through exploring our history, but through bringing people together around a vision for the future.

For family foundations, these troubled times present challenges and opportunities.

The challenges are clear.

But families also have the opportunity to use their considerable resources to lead conversations that bring people together and take actions that will improve our communities — and our nation.

Newsjacking for Nonprofits

 During breaking news events, journalists are looking for qualified sources who can provide context and information quickly. Flickr photo by Votsek.

During breaking news events, journalists are looking for qualified sources who can provide context and information quickly. Flickr photo by Votsek.

Major news stories are coming at us at a dizzying pace these days.

In recent weeks, we've seen a number of big stories that connect clearly to the nonprofit world -- NFL player protests, major hurricanes, racial protests, tax reform, potential changes to DACA and Obamacare, and many more.

These stories offer a great opportunity to talk about 'newsjacking' -- the public relations practice of using a hot item in the news to help generate media coverage for your organization.

If employed well, newsjacking can be a highly successful tactic for nonprofits that are looking to draw attention to their cause or point of view. In the case of DACA, for examples, many nonprofits and foundations used his call as an opportunity to comment on their work in news stories, draft letters to the editor, and write pieces that appeared on social media.

When news breaks, reporters are often looking for fresh, thoughtful voices to put the news in context. And opinion pages are often looking for writers to respond to or add opinions about timely topics.

If you pay attention to the headlines with a critical eye, you will likely spot newsjacking opportunities for your nonprofit almost weekly.

For most nonprofits, news about government budgets and policy can have implications for their causes and the people they serve. If you are a nonprofit that specializes in health care, for example, the current push to repeal Obamacare is a prime newsjacking opportunity.

Newsjacking can also happen around stories about prominent figures coming to town to give a speech to local business groups.

If you're creative, you can even newsjack holidays. Many groups that work on LGBTQ issues, for instance, have used Pride month as a newsjacking opportunity -- leveraging the calendar to gain attention for their issues.

If your organization is looking to move beyond sending announcements about its own work -- or if your goal is to position your nonprofit as a thought leader, advocate for its mission, or raise awareness about a key issue -- you should consider embracing the tactic.

But before you dive in, it's important to note that newsjacking works best when it's done deliberately. You can't just wait for news to happen and expect to be able to tag along unless you do some work up front.

Here are six things to remember if you're looking to become a successful 'newsjacker':

  1. Prepare your key messages up front
    Before you begin scouring Twitter or your local newspaper for newsjacking opportunities, you have to first know what you want to talk about when opportunities arise. Take time to have a clear sense of your larger communications goals and the key messages you're looking to express.Without taking this step up front, you're going to be scrambling when opportunities do arise -- and you'll actually struggle to identify the right newsjacking opportunities. However, if you know your key messages and have prepared your leadership to talk about those messages, you will be able to act quickly and know what you're talking about. This will give you an important leg up when it's time to act -- and you'll be confident that you're saying the right things if a reporter does show up with a microphone or notebook in hand.

  2. Develop relationships
    To newsjack effectively, it helps to know how to get to the right reporter or editor quickly. Sending pitches to general e-mail boxes or calling a main newsroom line isn't likely to get you results. Instead, identify some outlets that are of high value to your organization, pay attention to who is getting bylines around the topics you care about and start to build relationships with them. You can even tee up the fact that your organization has expertise in certain topics so that they know to come to you if they're searching for sources online.You don't need to rely just on phone calls or emails to begin to build these relationships. You can also start to follow journalists on Twitter and other social networks and start conversations informally.

  3. Create protocols
    News moves quickly -- and newsjacking requires an ability to make your pitch while a story is still hot. As a result, it's important to prepare your organization to make fast decisions. If you have to go through multiple layers of approval before you can send a news release or call a reporter, you're likely to lose opportunities.To overcome this hurdle, develop a rapid response protocol so that you can get your messages out when they matter and that you can have your key spokespeople ready to go.

  4. Stay abreast
    To jack the news, you have to know the news. This means following key news outlets regularly -- as well as paying attention to social media -- to see what news is breaking. You can employ a number of tools to help -- Google alerts around important keywords, lists of key Twitter accounts, etc.

  5. Act quickly
    Newsjacking is most effective when you make your pitch shortly after the news first breaks -- and before the 'second-day' reports come out offering context. In the case of Bezos' request for ideas, some nonprofits and thought leaders were able to earn coverage when the story was hot because they were able to get their messages out quickly. Those who waited were largely ignored.

  6. Speak sensitively
    Newsjacking can backfire if you don't employ it with tact and sensitivity. The Internet is littered with examples of companies and nonprofits that have tried to attach themselves to tragedies or disasters and have come across as tone deaf or opportunistic. Make sure you're acting tastefully and that your effort to draw attention is something that you and your organization will be proud of later.

By planning ahead -- and developing a system to identify and react to opportunities quickly -- your nonprofit can be able to spring into action the next time there's an opportunity to jack the news.

When Am I 'On the Record' With a Journalist?

 Flickr Photo by William Murphy

Flickr Photo by William Murphy

When preparing a member of your nonprofit’s team for an interview, you invariably spend time coaching them on what to say and how to act when the camera is rolling or when the reporter is scribbling notes.

But do you also prep them for what to do when the “on air” light is off or when the reporter closes the notebook?

If you aren’t, you’re overlooking a crucial detail — one that can lead to some unfortunate headlines.

That’s because everything that happens during that encounter — from the moment you say hello to the moment you’re out of sight — is considered on the record. In other words, every statement you make can end up being reported.

To be sure, there are times when you can mutually agree to go off the record (and we’ll get into the mechanics of going off the record in a future post). But unless you deliberately take that step, you should keep in mind that you’re “on”.

As a result, if you’re preparing a member of your nonprofit’s team for an appearance or interview, it’s important that you take the time to let that person know what that means.

Unfortunately, a seemingly private comment about a cranky board member or an off-color joke is fair game — and it could end up working its way into a story.

Claiming after the fact that you didn’t know that the statement was made off camera or after the formal interview doesn’t cut it. By law — and by practice — journalists assume that you know the rules and they are often looking for well-schooled sources to say something candid or off the cuff.

This shouldn’t scare you away from doing interviews. It just means you need to act and speak deliberately.

Here is some advice on how you should prepare for some common situations:

Meetings with print media journalists

When I worked as a writer for newspapers and magazines, I often unearthed some great information after I closed my notebook at the end of a formal interview.

Often, as a source and I would exchange informal chitchat and discuss next steps, the source — feeling more relaxed — would offer some interesting perspectives or anecdotes that added to the story I was pursuing or gave me an idea for another piece.

My practice would typically be to say “I’d like to use that, do you mind if I follow up or ask you more about it now?”

Almost always, the source would agree to share more information.

But even if the source didn’t want to share more, there wasn’t much they could do about what they had already said — other than refuse to take additional questions about it or attempt to steer the conversation in another direction.

When meeting with a print reporter — a term that, for the sake of this piece, includes those who write articles for newspapers, magazines or the web — there is typically a period of time before and after the formal interview where you exchange greetings and goodbyes.

Make sure you reinforce this point with your organization’s representative ahead of the interview — and let that person know that the entire conversation is on the record.

If the representative has concerns, offer some potential topics of conversation that they can bring up during these more informal portions of the interview — and discuss some things they should avoid saying or doing.

Television, radio and digital media

Recent history is littered with examples of politicians and celebrities who have gotten themselves in hot water for saying something that was picked up by a ‘hot mic’.

President Donald Trump, one assumes, likely wishes he had kept his mouth shut when he was engaging in “locker room talk” with Billy Bush on that Access Hollywood tour bus. Same goes for Robert Durst, who was caught on microphone talking to himself about his role in a high-profile series of murders during the taping of a documentary series.

The lesson for nonprofit communicators is simple — if you’re going on television or on the radio, assume that everything you say is getting picked up on a microphone, even if you’re not technically “on air”.

Even if the camera does not appear to be rolling or the radio segment has gone to commercial, you should assume the audio is being recorded and that anything you say can be picked up and used later.

Again, it’s important to emphasize this point to representatives from your organization who are not experienced with on-air interviews to be sure that they are aware of the ground rules and are well prepared.

Social media

Finally, it’s worth noting that comments you make on social media — whether it’s through Twitter, Facebook, Instagram or another source — are also “on the record.” Increasingly, media outlets are quoting statements made by individuals on the social networks in their reporting.

As a result, it’s important for officials at your organization to recognize this fact and to be careful about what they post and what they comment on.

If you wouldn’t want what you said on Facebook to appear in your local newspaper or on the TV news, it’s probably best not to say it at all.


Note: I originally wrote this post for Nonprofit Marketing Guide, where I serve as a regular advisor on media relations for nonprofits.